(Wikimedia Commons)

ICBC to bring in ranking system for collision, glass repair shops

Change comes after the much-maligned auto insurer has faced criticism for sky-high premiums

The province is bringing in a new system to rank glass repair and collision shops, according to the Insurance Corp. of B.C.

The program will rank businesses on various metrics, such as their rates, the state of their training and equipment, customer service and choosing to fix glass chips instead of replacing the windshield whenever possible.

It will begin gathering data for collision repair shops on Feb. 3, and glass repair shops on March 2. The information will be made public once enough is collected. Once available, customers will be able to see the rankings on ICBC’s shop locator webpage.

The province said the changes will lead to greater efficiency, faster processing times and lower costs for drivers.

The change comes after the much-maligned auto insurer has faced criticism for sky-high premiums for young drivers from upgrades to its system last fall.

READ MORE: Should winter tires be mandatory in the Lower Mainland?

READ MORE: ICBC had 32,412 Dial-a-Claim calls from Lower Mainland


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

ICBC

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

What you said: Shingles vaccine worthy of consideration

Shingles is a viral infection that causes a painful rash

Kevin Timothy to plead guilty to animal cruelty charge

He will appear at the Duncan courthouse on March 24

Minister and Halalt First Nation chief consult on effects of recent flooding

Community heavily impacted with many damaged and uninhabitable homes

Drivesmart column: Regulatory vs advisory road signs

The regulatory sign must be obeyed exactly as it is read.

Alistair MacGregor column: Responding to the challenges of the COVID-19 global pandemic

This crisis has shown us just how many Canadians struggle every day to pay the bills

List of cancelled Cowichan Valley community events

An ongoing list of events that have been cancelled in the Cowichan Valley due to COVID-19

World COVID-19 morning update: Olympics delayed one year; 12,000 health care workers infected

Comprehensive world news update: Lockdown in UK showing signs of hope

Newspapers are safe to touch, World Health Organization confirms

Just make sure to wash your hands as you would after touching any surface or object

‘It’s up to us: Recently-returned B.C. couple urges Canadians to take COVID-19 seriously

Garrett Kucher and Tory Apostoliuk make it home after almost a week of lockdown in Spain

‘Nothing concrete’: Tenants, landlords lack details after B.C. unveils COVID-19 rental aid

Single mom in Golden says she’s already going to the food bank after being laid off

Canada will make sure masks sent by China meet quality standards: Trudeau

Chinese Embassy tweeted that China was sending 30,000 medical masks along with gowns, gloves and goggles

B.C. issues guidelines about distancing, reusable bags to grocery stores amid COVID-19

Hand sanitizer and markers to keep lines two metres are apart are needed, province says

No plans to call in military right now to enforce COVID-19 quarantine: Trudeau

Trudeau unveils $7.5M for Kids Help Phone, $9M for vulnerable seniors amid COVID-19

Most Read