Black Press Media files

Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cowichan Valley WildSafeBC coordinator Amanda Crowston teaches a Grade 5/6 class at Ecole Cobble Hill last fall. (Submitted)
The bears are back in town and so is WildSafeBC

The bears are back in town so keep an eye out, reminds… Continue reading

The Regional District of Nanaimo has its sights set on busing to the Cowichan Valley in time for March 2022. (News Bulletin file)
Bus link between Nanaimo and the Cowichan Valley expected by next March

Unallocated transit hours already in Regional District of Nanaimo budget

North Cowichan has heated exchange over timelines of its official community plan review. (File photo)
North Cowichan’s OCP review divides council

Tight timelines leads to heated debate

Matt Ellison was a star with the Kerry Park Islanders before embarking on a pro career that included stops in the NHL and KHL. (Submitted)
Ex-NHLers to highlight Kerry Park-Peninsula alumni games

Matt Ellison and Kyle Greentree commit to suit up in August

Aaron Stone, chairman of the Island Coastal Economic Trust, said he’s encouraged with the province providing finding for local agencies to hire staff to help get back on economic track during the pandemic. (File photo)
$70K for Economic Development Cowichan for new analyst

Temporary position to help recover from pandemic

A bullet hole is seen in the windshield of an RCMP vehicle approximately 4 km from Vancouver International Airport after a one person was killed during a shooting outside the international departures terminal at the airport, in Richmond, B.C., Sunday, May 9, 2021. THE CANADIAN PRESS/Darryl Dyck
Homicide team IDs man in fatal YVR shooting as police grapple with spate of gang violence

Man, 20, charged in separate fatal shooting Burnaby over the weekend

Vancouver Canucks goaltender Thatcher Demko (35) makes a save on Winnipeg Jets’ Nate Thompson (11) during second period NHL action in Winnipeg, Monday, May 10, 2021. THE CANADIAN PRESS/Fred Greenslade
Vancouver Canucks see NHL playoff hopes dashed despite 3-1 win over Winnipeg

Montreal Canadiens earn final North Division post-season spot

The B.C. legislature went from 85 seats to 87 before the 2017 election, causing a reorganization with curved rows and new desks squeezed in at the back. The next electoral boundary review could see another six seats added. (Black Press files)
B.C. election law could add six seats, remove rural protection

North, Kootenays could lose seats as cities gain more

The Independent Investigations Office of B.C. is investigating the shooting of an Indigenous woman in the Ucluelet First Nation community of Hitacu. (Black Press Media file photo)
B.C. First Nation wants ‘massive change’ after its 3rd police shooting in less than a year

Nuu-chah-nulth woman recovering from gunshot wounds in weekend incident near Ucluelet

Nurse Gurinder Rai, left, administers the Moderna COVID-19 vaccine to Maria Yule at a Fraser Health drive-thru vaccination site, in Coquitlam, B.C., on Wednesday, May 5, 2021. The site is open for vaccinations 11 hours per day to those who have pre-booked an appointment. THE CANADIAN PRESS/Darryl Dyck
COVID vaccine bookings to open for adults 40+, or 18+ in hotspots, across B.C.

Only people who have registered will get their alert to book

Dr. Victoria Lee, CEO of Fraser Health, hosts an update on efforts to contain B.C.’s COVID-19 transmission in Surrey and the Fraser Valley and protect hospitals in the Lower Mainland, May 6, 2021. (B.C. government video)
B.C.’s COVID-19 infection rate slowing, 20 more people die

Deaths include two people in their 40s, two in their 50s

Oak Bay resident Hugh Thompson died Friday, May 7. (GoFundMe photo)
Oak Bay dad dies mountain biking near Shawnigan Lake

Community rallies around family with online fundraiser

Most Read