The Cowichan Valley Citizen's Best of the Cowichan Valley awards have been announced and for the second year in a row, Joe's Tire Hospital has been voted the Best Place to Buy Tires in the Cowichan Valley, according to the community.
Shop manager Russ Posey said the staff at Joe's Tire Hospital pride themselves on genuinely good service and they think that's what sets them apart from the many other tire shops within the region.
"All you can really do is give people the very best service possible and all you can hope they do is appreciate it and come back," Posey said.
"Everybody has similar margins," Posey added. "It's a very old building. They're not coming because we have a state of the art facility, it's not because we have a lot of parking, it's not at all easy to get into with the traffic sometimes. It's got to be the friendly service and competitive prices."
Posey said the friendly personalities of his group help to build a good rapport with people and they truly enjoy giving exceptional customer service.
"All we can do is what we have done for many years — we give people genuine, good service. People come in and they're not just a number. They come in and I think they appreciate the fact they can still get same day service. We can usually accommodate people same day and we take pride in just giving people polite, friendly, old fashioned service," Posey said.