Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Two Cowichan Tribes families devastated by duplex fire

Carla Sylvester sat in her vehicle, on Tuesday morning, with tears in… Continue reading

Enjoy an evening of fun on the Cowichan stage with ‘Vanya, Sonia, Masha and Spike’

A talented cast, and an entertaining play: sounds like a winner to us

What is the future of Shawnigan Lake?

‘Think Shawnigan’ project wants your ideas

Lefebure rebuilds his previous life in construction

Former North Cowichan Mayor enjoys the transition back to physical outdoor work

Books, books, books: many by Cowichan Valley authors mean a stack of good reading

A Niagara of books flow through our doors at the Citizen

VIDEO: #MeToo leader launches new hashtag to mobilize voters

Tarana Burke hopes to prompt moderators to ask about sexual violence at next debate

VIDEO: Trudeau, Singh posture for ‘progressive’ votes while Scheer fights in Quebec

NDP Leader Jagmeet Singh, whose party has been on the rise in recent polls, is campaigning in Toronto

Advance voter turnout up 25% for first two days: Elections Canada

Two million people voted Friday and Saturday

Okanagan principals told to confiscate vaping products from students

Vaping is up 74 per cent in youth over the last two years, according to one Canadian study

‘Rather mild’ winter expected in B.C. this year

Northwestern B.C. will be the worst hit

Court action in Trail acid spills may take years

B.C. court case involves a number of defendants and a number of plaintiffs

In the news: Sprinting to the election finish line and anger amid Manitoba storms

First Nations residents forced to evacuate their Manitoba homes after a recent snowstorm

BC Ferries sees steady traffic of post-Thanksgiving weekend travellers

Ferries filling up fast, sailing waits at some terminals

‘Save the kids!’ Dorian survivor tells the harrowing story of his Canadian wife’s death

Family held a funeral and placed Alishia Liolli’s remains in a niche at a cemetery in Windsor, Ont.

Most Read